Terms and Conditions of Use


Last updated:
April 1st, 2016

Your access to and use of the Hopscotch website (the "Site") is subject to the following terms and conditions, as well as UAE laws. Your access to the Site is in consideration for your agreement to these Terms and Conditions of Use, whether or not you are a registered user. By accessing, browsing, and using the Site, you accept, without limitation or qualification, these Terms and Conditions of Use.

Hopscotch maintains the right to modify these Terms and Conditions of Use and may do so by posting notice of such modifications on this page. Any modification is effective immediately upon posting, unless otherwise stated. Your continued use of the Site following the posting of any modification signifies your acceptance of such modification. You should periodically visit this page to review the current 'Terms and Conditions of Use'.



You agree to access and use the Site only for lawful purposes. You are solely responsible for the knowledge of and adherence to any and all laws, statutes, rules and regulations pertaining to your use of the Site. By accessing the Site, you agree that you will not:

1. Use the Site to commit a criminal offence or to encourage others to engage in any conduct which would constitute a criminal offence or give rise to civil liability;

2. Post or transmit any discriminatory, libellous, harassing, defamatory, obscene, pornographic, or otherwise unlawful content;

3. Use the Site to impersonate other parties or entities;

4. Use the Site to upload any content that contains a software virus, "Trojan Horse" or any other computer code, files, or programs that may alter, damage, or interrupt the functionality of the Site or the hardware or software of any other person who accesses the Site;

5. Upload, post, email, or otherwise transmit any materials that you do not have a right to transmit under any law or under a contractual relationship;

6. Alter, damage, or delete any content posted on the site;

7. Disrupt the normal flow of communication in any way;

8. Claim a relationship with or represent any business, association, or other organisation with which you are not authorised to claim such a relationship or represent;

9. Post or transmit any unsolicited advertising, promotional materials, or other forms of solicitation;

10. Post any material that infringes upon or violates the intellectual property rights of another; or

11. Collect or store personal information about others.



Certain portions of the Site are limited to registered users and/or allow a user to request support or services online by entering personal information. You agree that any information provided to us in these areas will be complete and accurate, that you will not register under the name of, nor attempt to enter the Site under the name of, another person, and that you will not adopt a user name that Hopscotch, in its sole discretion, deems offensive.


Termination of Use

Hopscotch may, in its sole discretion, terminate or suspend your access to and use of this Site without notice and for any reason, including for violation of these Terms and Conditions of Use or for other conduct which Hopscotch, in its sole discretion, believes is unlawful or harmful to others. In the event of termination, you will no longer be authorised to access the Site, and Hopscotch will use any means possible to enforce this termination.


Other Site Links

Some links on the Site lead to websites that are not operated by Hopscotch. Hopscotch does not control these websites nor do we review or control their content. Hopscotch provides these links to users for convenience. These links are not an endorsement of products, services, or information, and do not imply an association between Hopscotch and the operators of the linked website. When you select a link to an outside website, you are subject to the terms and conditions of the owner/sponsors of that outside website.



Hopscotch reserves the right to monitor any content that you provide, but shall not be obligated to do so. Although Hopscotch cannot monitor all postings on the Site, we reserve the right (but assume no obligation) to delete, move, or edit any postings that violate these terms and conditions. United Arab Emirates and foreign copyright laws and international conventions protect the contents of the Site. You agree to abide by all copyright notices posted on the Site.



You agree to defend, indemnify, and hold harmless Hopscotch and all of its employees and agents from any and all liabilities incurred in connection with any claim arising from any breach by you of these Terms and Conditions of Use, including reasonable attorneys' fees and costs. You agree to cooperate fully in the defence of any such claim. Hopscotch reserves the right to assume, at its own expense, the exclusive defence and control of any matter otherwise subject to indemnification by you. You agree not to settle any matter without the written consent of Hopscotch.


Disclaimer of Warranty

You expressly understand and agree that your use of the Site, or any material available through this Site, is at your own risk. Neither Hopscotch nor its employees warrant that the Site will be uninterrupted, problem-free, free of omissions, or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Site. The content and function of the Site are provided to you "as is," without warranties of any kind, either express or implied, including, but not limited to, warranties of title, merchantability, fitness for a particular purpose or use, or currency.


Limitation of Liability

In no event will Hopscotch or its employees be liable for any incidental, indirect, special, punitive, exemplary, or consequential damages, arising out of your use of or inability to use the Site, including without limitation, loss of revenue or anticipated profits, loss of goodwill, loss of business, loss of data, computer failure or malfunction, or any other damages.


Conditions of Tickets Sales

Once purchased, tickets cannot be exchanged, refunded, resold, transferred, offered for sale, coupled or bundle with any other product or service or used for any commercial or promotional purpose whatsoever without the consent of Hopscotch. Any ticket which is resold or transferred will become invalid.

Only tickets purchased via our website or from approved agents are valid for admission. Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission. Hopscotch will not take responsibility for the validity of tickets purchased from unauthorised agents or other sources.

Reselling a ticket for profit or commercial gain makes it void and the ticket holder will be refused entry.

Hopscotch is not liable for any tickets which are lost or stolen.

Refunds and exchanges will only be offered in the event of cancellation or rescheduling of the performance. All tickets are non-transferrable to other events. Refund or exchange must be requested from your point of purchase and can only be claimed by the person who made the booking. Refund will only cover the face value of the tickets and any associated booking fees (excludes postage).

Refunds and exchanges will not be offered if, for any reason, the event goes ahead but the ticket holder is unable to travel to the venue.

Refunds and exchanges will not be made if the event goes ahead but the ticket holder leaves due to bad weather (outdoor and indoor performances).

Hopscotch and event promoter are not liable for any personal travel, accommodation or hospitality arrangements made relating to the event or cancellation of any event.

Some performances may have specific conditions of sale. These will be listed on the event pages for that event on this site and it is the responsibility of the ticket holder to check this before they purchase tickets.Tickets may be restricted to a maximum number per person for certain events.

Hopscotch reserves the right to make alterations to the advertised programme at any time and without advance notice.

If there are no age restrictions advertised, the ticket buyer takes full responsibility for exposing the child to the content and context of the event.

Hopscotch reserves the right to alter your seat allocation without prior notice.

Failure to comply with these terms & conditions will make your ticket and transaction void.



Where applicable we aim to ship the majority of products within 3–7 days. Overseas shipments may be subject to import duties and tax. Additional charges must be at the customer’s expense. Hopscotch has no control over these charges and accepts no responsibility for any additional costs.



All transactions are processed via PayFort and all major credit cards in United Arab Emirates Dirham.



Products may be returned if you notify us via email within 7 days of receipt of product. Products must be returned undamaged and in the state in which they were sent. You are responsible for ensuring correct packing of the product and using appropriate postal and recorded delivery methods with relevant insurance cover in place. Hopscotch is not responsible for the loss or damage of any returned product. Upon satisfactory receipt of the returned goods we will refund your payment within 7 days minus the costs of initial shipping and packing charges.